Shipping Policy

Effective Date: 2026-03-27

At Tidex Biotech, we aim to ship all orders quickly, securely, and reliably. Please review the details of our shipping process below.

1. Order Processing Time

• Orders are processed within 1–2 business days after payment is received
• Orders placed on weekends or holidays will be processed the next business day
• You will receive a confirmation email when your order is shipped

2. Shipping Carriers & Methods

• We primarily use UPS for domestic shipments
• Shipping method is selected based on your location, order size, and delivery speed

3. Delivery Timeframes

• Standard domestic delivery typically takes 3–7 business days after processing
• Delivery timelines are estimates and may vary depending on location and carrier conditions
• We are not responsible for delays caused by carriers or weather disruptions

4. Shipping Costs

• Shipping costs are calculated at checkout based on order size and destination
• We may offer free or discounted shipping promotions at our discretion

5. Tracking Information

• Once your order has shipped, you will receive an email with tracking details
• Please allow up to 24 hours for tracking information to update after shipment

6. Lost or Damaged Packages

If your package is lost or arrives damaged:

• We will work with the shipping carrier to resolve the issue
• Replacements or refunds will be issued on a case-by-case basis